Delivery & Cancellation Policy

Booking and payment

Your delivery date is reserved once your order is paid in full. You’ll receive a confirmation email with your order details and a link to view or cancel your booking.

Delivery

• We deliver across the Sydney metropolitan area on the date you book. A $30.00 delivery fee applies to each order.
• Please make sure someone is available at the delivery address to receive the order, and include any access or contact details in your order notes.
• Our cakes are perishable. Keep them refrigerated after delivery and follow the storage directions on the label.

Cancelling 7 or more days before delivery

You can cancel online using the link in your confirmation email at any time up to 11:59 pm (Sydney time) on the day that is 7 days before your delivery date. For example, for a delivery on a Saturday, the last day to cancel is the Saturday before.

We’ll refund the amount you paid, less a $25.00 cancellation fee. The fee covers costs we’ve already incurred in taking and processing your booking — including card payment processing fees, which are not returned to us when a payment is refunded — and the administration of your order and its cancellation. It is not intended as a penalty.

Cancelling less than 7 days before delivery

By this point we’ve reserved your date, ordered ingredients and scheduled production for your event, so orders can’t be cancelled or refunded, except where required by law. If something’s come up, please contact us as soon as possible — we’ll do what we can to help, but changes inside this period are at our discretion.

Changing your date

If you need a different date, contact us at least 7 days before your delivery date. We’ll move your booking if the new date is available; if it isn’t, you can cancel under this policy instead.

If we have to cancel

If we have to cancel your order for any reason, we’ll let you know as soon as possible and refund you in full, including the delivery fee, with no cancellation fee.

How refunds are paid

Refunds go back to the card you paid with. Once we’ve processed a refund, it usually appears within 5–10 business days, depending on your bank.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights. If your order is faulty, unsafe, not as described, or isn’t delivered as agreed, you may be entitled to a refund or replacement — please contact us straight away.

Contact

Layers is a brand of Oyku Pty Ltd. Questions about this policy? Email info@oyku.com.au.